Shipping & Returns

lan-muzic will gladly accept returns of any full price, unworn, unwashed merchandise for a full refund, or exchange within 30 days of purchase. Please note that any original shipping charges are not eligible for refund. lan-muzic will not accept any merchandise from third party retailers (unless purchased at a lan-muzic store). Please allow 2-3 weeks for a refund of your purchase. lan-muzic does not accept returns on international orders.  

HOW TO MAKE A RETURN AND/OR EXCHANGE:

  • Please make your return/exchange HERE

**Due to the restrictions of Covid-19, we have temporarily extended our return and exchange period to 60 days, starting March 19th, 2020 until further notice. In addition, we're experiencing delays in returns processing and your refund may take longer than expected.**

Holiday returns: Orders placed Oct. 20 – Dec. 24 have an extended return and exchange window through Jan. 31 or within 60 days of purchase, whichever is later. 

  • Returns and exchanges will not be charged for return shipping.
  • Please allow 2 weeks for returns/exchanges to be processed.
  • Keep in mind all applicable promotions, discounts, offers, and free items (as part of a qualifying purchase) granted at the time of purchase will be prorated and applied to the amount of refund or credit.

Our customer service team is here for you and can be reached here if you have any further questions. 

HOW TO MAKE A RETURN AND/OR EXCHANGE:

  • Please make your return/exchange HERE

RETURNING OR EXCHANGING A GIFT:

  • If you are sending back items you received as a gift and do not have the original packing slip, please reach out to customer service with the gift givers name to receive the required information to complete the gift return. The purchaser will not be notified about your return or exchange unless requested. Items can be exchanged for value of items at purchase or can be returned for a gift card.

RETURNING SALE PRICE MERCHANDISE:

  • All goods marked as ‘final sale’ will not be eligible for a return

RETURNING ITEMS FROM GIFT VOUCHER PROMOTION:

If you wish to return items purchased with a gift voucher, or return items from your original voucher earning purchase, please read more details HERE

PRICE ADJUSTMENT POLICY:

  • We honor a one-time price adjustment within one week of the purchase date
  • Promotions, flash-sales, friends & family, and end of season sale will be excluded from price adjustments.

MAILING LIST REMOVAL:

If you wish to stop receiving the lan-muzic catalog, please email us your name and address to [email protected]